Recipes · Builders

Intercom

Support signals ready when you ask

Forward Intercom teammate emails and daily signup digests so Instinct tracks conversations and new users.

Recommended: Forward Intercom notification emails ~2 min setup

Outcome

Instinct can answer "Any new Intercom conversations assigned to me?", "Who signed up today?", or "Summarize support mail from this morning?" while Intercom remains the inbox of record.

What gets sent

  • Conversation notification emails (often grouped after a short quiet period)
  • Daily signup list email (users and/or companies), if enabled
  • Optional: webhook-composed emails with conversation id and tags (Path B)
  • Not required: full conversation HTML dumps on every keystroke

How to send

Goal: one email lands in your bot today.

Copy your bot address from Instinct → Settings.

Open Instinct Settings Opens in a new tab

Paste the address from Instinct → Settings.

On Instinct: Copy your bot address from Settings

In Intercom: Settings → Personal → Notifications. Enable email for conversations assigned to you / your team as needed.

Open Intercom Opens in a new tab

On Intercom: Open Settings, Personal, Notifications

Optionally enable Get a daily list of new signups (users and/or companies).

On Intercom: Enable assigned conversation and daily signup emails

Inbox-filter From: Intercom → forward to your Instinct bot address (tighten by subject if noisy).

In your inbox: Filter Intercom mail and forward to your bot

Trigger a test conversation or wait for the daily signup mail; confirm Instinct received it.

On Instinct: Confirm a conversation or signup message arrived
Subject: Intercom: {original subject} Forwarded Intercom notification or daily signup digest. Keep the original subject and body so Instinct can cite conversations and signups.
Other ways · Webhooks → email (~10 min)

Developer Hub app + webhooks (conversation created, user created) → Zapier/Make → email the bot with a short template. Use for cleaner event-shaped mail.

Other ways · Avoid Slack path (native connector)

Slack notifications are first-class in Intercom workflows, but Slack is a native Instinct connector. Do not use Slack-to-Instinct as the recipe path. Email is the point of this directory.

Tips & gotchas

  • Weak path (honest): Direct bot recipient is not a personal notification setting. Forward or webhook→email.
  • Email notifications may wait a few minutes and batch replies. Do not expect instant per-message mail.
  • Daily signup emails may omit raw email addresses in the body. Names still link into Intercom.
  • Turn off email when you are active in the Intercom UI if you do not want duplicate noise.

Try asking Instinct…

After a mail or two lands, try:

Any Intercom conversations I should see from today?

Who showed up on the daily signup email?

Summarize support emails since this morning.

Did anything get assigned to my team overnight?